Payment &Refund

This Payment & Refund Policy explains how payments for ShopFindBiz paid plans are processed, how subscriptions are billed, and the circumstances under which you may be entitled to a refund. It supplements our Terms of Service and Privacy Policy.

• Free plan is available at no charge and is not subject to billing
• Pro is billed monthly or annually; Enterprise is offered under a custom quote
• Paid charges apply only after you confirm an order
• This policy applies to all users worldwide

Payments for paid plans are arranged through our sales and billing team. Accepted payment methods may include major credit and debit cards, PayPal, and bank transfers. The available methods are confirmed at the time your order is placed.

• Credit / debit cards (Visa, Mastercard, and other major networks)
• PayPal
• Bank transfer (for annual and enterprise plans)

All online payments are processed by reputable third-party payment providers using industry-standard encryption. We do not store your full card details on our servers.

Paid plans are billed on a monthly or annual basis. Subscription fees are charged in advance for the corresponding billing period. Unless you cancel before the end of your current period, your subscription may automatically renew at the then-applicable rate.

• Free: no charge, no billing cycle
• Pro: billed monthly, or annually at the discounted rate shown on our Pricing page
• Enterprise: billed according to your custom quote and agreement
• Monthly plans renew every month; annual plans renew every year
• Renewal reminders are sent to your registered email before the renewal date
• You may cancel automatic renewal at any time from your account or by contacting support

Some plans may be offered with a free trial period, such as our 7-day Pro trial. If you do not cancel before the trial ends, you will be billed at the applicable plan rate. Upgrades to a higher plan take effect immediately and are prorated against any remaining balance on your current plan where applicable.

• 7-day Pro trial (no credit card required to start)
• Trial upgrades require no upfront payment
• You will not be charged unless you continue after the trial period

We want you to be fully satisfied with our services. Subject to the exclusions below, you may request a refund under the following circumstances:

• First paid subscription: within 14 days of your first payment for a new paid plan, if you have not made substantial use of the service
• Duplicate or erroneous charges: where an amount was charged to you by mistake or in duplicate
• Service failure: where a paid feature was materially unavailable and could not be restored within a reasonable time
• Non-delivery: where a prepaid service or deliverable was not provided as agreed

Each refund request is reviewed on a case-by-case basis. Refunds are issued to the original payment method unless otherwise agreed.

The following are generally not eligible for refunds:

• Subscription fees for billing periods already used beyond the applicable refund window
• Custom development, white-label, or other bespoke work that has been started or delivered
• Fees for third-party products, data licenses, or services resold through the platform
• Purchases made in violation of our Terms of Service
• Renewals of a subscription following an active period longer than the refund window

To request a refund, contact our billing team using the details below and include your order or account information, the amount charged, and the reason for your request.

We aim to review refund requests within 5 business days of receipt. Once approved, refunds are typically processed within 5-10 business days, depending on your bank or payment provider. The refund will be issued to the original payment method used for the transaction.

• Review of request: up to 5 business days
• Approved refund issued to original payment method: 5-10 business days
• Notification sent by email once the refund is processed

If you believe a charge is incorrect, please contact us before filing a chargeback with your bank or card provider. Filing an unnecessary chargeback may delay resolution and can result in account suspension. We will cooperate fully with your payment provider to resolve any dispute fairly.

• Contact support first — most billing issues are resolved quickly
• Chargebacks filed without prior notice may lead to account review
• Fraudulent chargebacks may be disputed and could affect your access to the platform

All displayed prices are exclusive of applicable taxes unless stated otherwise. Where required by law, applicable taxes will be added at checkout or on your invoice. Business customers may request a tax invoice by contacting our billing team.

• Taxes, where applicable, are shown separately on invoices
• Official receipts and tax invoices are available on request
• Enterprise and annual customers receive invoices for each billing period

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access to paid features until that date. We do not provide partial refunds for the unused portion of a billing period, except as described under Refund Eligibility above.

• Cancellation applies from the next billing cycle
• Access continues until the end of the paid period
• Your account may be downgraded to the Free plan after cancellation

If you have any questions about this Payment & Refund Policy or need help with a billing issue, please contact us. For all other matters, please also review our Terms of Service and Privacy Policy.